24-hour technical assistance

Software support and maintenance

Self-service portal

We encourage our customers to get into the habit of self-service through our knowledge base, where they can quickly search for answers to frequently asked questions. Sometimes, good service means getting out of the way of the customer and giving them the tools they need to handle situations on their own.

Hotline

Our highly qualified support team is always on hand to help and take control of your software remotely in complex situations, if necessary, but also for emergency phone calls. We do our best to provide consistent service and support, both from Metrologic DCS experts and from our worldwide sales network, in the shortest possible time.

Software maintenance

We regularly release software enhancements in addition to twice-yearly version updates. Not only do we take care to develop the new features requested by our customers, but we also go one step further and develop the game-changing capabilities for tomorrow's 3D metrology. In addition, we help our customers to maintain the efficiency of 3D inspection software systems under state-of-the-art conditions.

Our services for optimizing your 3D measurement systems

Certification and calibration

Thanks to our extensive experience in the calibration of coordinate measuring machines (CMMs), we offer regular certification and calibration services to guarantee the highest levels of system accuracy and repeatability.

Upgrade and retrofit

Our motto is "Don't change your meter. Just change the way it works". In most cases, it is possible to transform obsolete equipment cost-effectively by combating machine obsolescence and restoring performance.

3D measurement system integration

Our team of metrology experts and engineers can provide technical advice to help our customers integrate 3D measurement technologies into a production environment. Whether it's operator-controlled 3D measurement equipment to measure and analyze parts at a specific stage in your manufacturing process, upgrading an existing measurement system in operation, or implementing automated robotic quality control, we have the solutions and expertise to help you meet the inherent technical challenges.

Support and Expertise in 3D Metrology

Training

Our aim is to provide our customers with practical instruction and expertise on how to operate, program and get the most out of their 3D measurement hardware and software. We offer customized on-site and off-site training sessions, as well as advanced dimensional metrology courses. Contact us to find out about upcoming courses in your area, or to find out more about the customized training we can develop for you. Visit our Training page.

Start-up service

Count on us to help you define, program and execute inspection programs. You'll be able to start dimensional inspection of new ranges of parts and assemblies under the best possible conditions. Safe inspection of the first part can protect your production from accidental damage.

Outsourcing dimensional inspection

A professional solution for production overloads or special and/or exceptional measurement applications.

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Discover our universal software suite

Prepare your program, simulate offline with digital twins, run and control your inspection, analyze and correct in real time.